July 16, 2024

Complaint Redressal Policy

শেয়ার করুন

Introduction

At www.bangadarpan.com, we are committed to providing our users with the highest quality of service. Your feedback and complaints are valuable to us as they help us improve our services and address your concerns effectively. This Complaint Redressal Policy outlines the procedure for addressing and resolving any complaints or grievances you may have regarding our services.

How to Lodge a Complaint

If you have a complaint or grievance, you can lodge it through any of the following methods:

  1. Email: Send us an email at [email protected] with detailed information about your complaint.
  2. Contact Form: Fill out the contact form available on our “Contact Us” page with the subject line “Complaint” and provide detailed information.

Information to Include in Your Complaint

To help us address your complaint promptly, please provide the following information:

  • Your full name and contact information (email address and phone number)
  • A clear and detailed description of your complaint or grievance
  • Any relevant documentation or evidence supporting your complaint
  • The date(s) on which the issue occurred

Acknowledgment of Complaints

Upon receipt of your complaint, we will:

  1. Acknowledge receipt of your complaint within 48 hours.
  2. Inform you of the estimated time frame for resolving your complaint.

Investigation and Resolution

Our complaint redressal team will thoroughly investigate your complaint. During the investigation process, we may contact you for additional information or clarification. We aim to resolve complaints within 15 business days from the date of acknowledgment.

Communication of Resolution

Once your complaint has been investigated and a resolution has been determined, we will:

  1. Inform you of the outcome of the investigation.
  2. Provide details of any corrective actions taken or proposed solutions.
  3. Offer further assistance if you are not satisfied with the resolution.

Confidentiality

All complaints and grievances will be handled with the utmost confidentiality. Your personal information and details of your complaint will only be shared with relevant personnel for the purpose of investigating and resolving your complaint.

Review and Monitoring

We regularly review and monitor our complaint redressal process to ensure its effectiveness and to identify areas for improvement. Your feedback is invaluable in helping us maintain high standards of service.

Contact Us

If you have any questions or need further assistance regarding our complaint redressal policy, please contact us at:

Email: [email protected]

শেয়ার করুন